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Technical FAQs :

1. Why can my data card only be used in 2G networks?

Step 1: Choose Tools > Options to open the Options interface.

Step 2: Set Network Type to WCDMA only and click Apply. About one minute later, you can access 3G networks.

Step 3: If you still cannot access 3G networks after 3G only is selected, the APN may be incorrectly set. Contact the local carrier.

If the problem persists when the APN is correctly set and 3G only is selected, use a 3G mobile phone to test whether the local area is covered by 3G networks. If the 3G mobile phone cannot access 3G networks, you can infer that the problem must be related to the network.


2. Why I find an unknown device in the device manager after inserting the Data Card?

To solve the problem, do as follows:

Step 1: When Standard Enhanced PCI to USB Host Controller in the device manager is disabled,the data card should be identified correctly. If the data card cannot be identified, the problemmay be caused by static electricity. In this case, shut down the PC, remove all power cables that are connected to the PC, and then wait five to ten minutes.

Step 2: If another USB device is connected to the PC at the same time, remove all USB devices,disconnect the E122 and then connect it again. If the E122 can be identified correctly, this problem may be caused by the power failure of the main board. If the problem persists, go to Step 3:and Step 4.

Step 3: Insert the E122 into other PCs to check whether the E122 can be identified correctly. If it can be identified correctly, disconnect the E122 and then connect it again, or restart the PC. If it is still identified as an unknown device in other PCs, contact the customer service personnel.

Step 4: Insert another USB device to check whether it can be identified correctly. If the USB device is also identified as an unknown device, the problem is caused by the hardware failure of the PC.In this case, replace the USB jack or repair the main board. If the E122 can be identified correctly, contact the customer service personnel.


3. Why cannot I find the corresponding data card in Device Manager after inserting the Data Card?

To solve the problem, do as follows:

Step 1: Try another USB port of the PC.

This problem may be caused by hardware because the data card cannot be closely connectedto the USB port of the PC.

Step 2: In Device Manager, disable all universal serial bus controllers and then enable them; or uninstall all universal serial bus controllers and then scan the device.

Step 3: Restart the PC.


4. In the case that automatic installation how can I install the Data Card manually?

To install the Data Card manually, do as follows:

Step 1: Insert the Data Card and wait until the virtual drive is identified.

Step 2: Double-click My Computer.

Step 3: Click the green Mobile Partner icon.

Step 4: For a beta testing version, run setup.exe; for a non-beta testing version, run autorun.exe.

Note that running other .exe program may cause that the Data Card cannot work properly.Alternatively, you can right-click the mobile partner CD-ROM icon and then choose Autoplay to run the setup program automatically.The normal installation procedure is performed.

Step 5: Install the related software by following steps.


5. How can I enable automatic installation?

To enable the Windows XP/2K play function, do as follows:

Step 1: Choose Start > Run and type gpedit.msc in the Run box.The Group Policy Object Editor window is displayed.

Step 2: In the left pane, choose Local Computer Policy > Computer Configuration >Administrative Templates > System, and then under Setting, double-click Turn off Autoplay.

Step 3: Click the Setting tab, select the Not Configured or Disabled option, and then click OK to close the Group Policy Object Editor window.

Step 4: The Turn off Autoplay function also can be set in User Configuration. The difference is that the setting in Computer Configuration effects more widely than that in User Configuration.


6. Devices are normally identified in the device manager but cannot be found when the Mobile Partner is used for dial-up, or the dial-up fails due to other errors.

To solve the problem, do as follows:

Step 1: First shut down and then restart the Mobile Partner and check whether the dial-up is successful. If devices still cannot be found, perform Step 2.

Step 2: Remove and re-insert the data card. Then, dial a number. If devices still cannot be found, perform Step 3.

Step 3: Restart the PC. If the problem persists, perform Step 4.

Step 4: Uninstall the MP. Restart the PC and re-install the MP.


7. After the data card is inserted, a yellow exclamation mark appears in the mass storage identification in the device manager.

Uninstall the mass storage in the device manager and scan the device manager.

To solve the problem, do as follows then:

Step 1: Check whether the drive is installed by following the normal installation procedure. If the drive is installed manually, ensure that autorun.exe is first program to be run. If the installation fails to meet the requirements, uninstall the Mobile Partner and reinstall the Mobile Partner and drive.

Step 2: If the drive is correctly installed, you can update the drive manually. If the drive is updated successfully, the PC system must be faulty. Run the antivirus program or clear the system.


8. No new hardware is found when the USB Modem is connected to computer. What shall I do?

Step 1: Change to another USB port

Step 2: Check USB cable is connected

Step 3: Please contact Operator or Distributor


9. After successful installation, the Dashboard (e.g. Starhub) can't auto run, but I connected the USB Modem to the computer again, it can run automatically. Why?

The problem will appear when you use the software of present version in Windows 2000, because the operating system can't support hot plug. You can double click the shortcut icon of the Dashboard appears on the desktop.


10. Dashboard (e.g. Starhub) has been installed. Why does Windows still shows "new hardware" when I connect the USB Modem to computer next time.

Step 1: In Windows 2000, please install the SP4 path.

Step 2: Delete the "Vid_12d1&Pid_1003" in "Regedit", which is located:

Step 3: \\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\ Vid_12d1&Pid_1003


11. Why is it slow when sending messages to multiple users?

When sending messages, the USB Modem will separate the progress into N parts. Then the system will send messages one after another. That means, if one failed, all messages that after can not send any more. To know how many messages succeed in sending, you can look them up in outbox or, you can setup sending status report.


12. When surfing on the internet, I failed to receive a message. Is it lost?

There is narrow chance to receive message when data flows on line. Only if cut off the data flow can you receive the message continuously. Furthermore, sometimes you can not open the web page or no data flows, however, you can go on logging on line when sending out all the messages.


13. When I click the key to connect to the network, it displays "Modem not found".

At this time, the operating system does not successfully drive the USB Modem. Please connect the USB Modem to computer again, the operating system will auto detects and recognizes the USB Modem hardware.


14 .What shall I do if I cannot access internet?

Step 1: Be sure Data Service of your USIM card is activated. You may check with the Operator.

Step 2: Click "Connect" to make connection to internet.

Step 3: Make sure APN is correct.


15 .Will the speed be guaranteed?

No, with 3G the actual speed a customer will experience will depend on whether there is enough coverage at a particular location and will be affected by the number of people nearby using the service at the same time. The technology does deliver greater capacity meaning that more people in the same location at the same time can benefit from a superior experience.


16. Can I use my existing device in the HSDPA 7.2 area?

Existing devices will be compatible in the HSDPA 7.2 area. The 3G Broadband Datacard will simply continue to work at 1.8Mbps speed instead of the enhanced HSDPA speed of 7.2Mbps. The older USB Modem supports a maximum speed of 3.6Mbps, so customers with these devices will enjoy faster data rates in HSDPA 7.2 areas, but not as fast as those using the latest USB Modem.


17. Is the 3G broadband experience the same as broadband at home?

Currently, typical home broadband speeds are up to 8 Mbps, which is faster than 3G broadband, however the browsing experience is very similar. For the foreseeable future, fixed line broadband.


18. Can my data allowance be used abroad?

A. Global Data Roam by default is the only tariff with which you can roam. For all other tariffs, please call for information and to activate roaming.

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